cannot download videos on youtube

joey ogbeide

• January 25, 2019 19:34

my realplayer downloader still is not working; I,have tried all the suggestions , I am still having  the same problem;  if not resolved I suggest you close my account  for good

 

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• Official comment

  

  RN Support

  • January 28, 2019 23:48
  • Edited

  Can you please do the following and let us know the version of videodl.exe

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let me know the Product version

  Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

  Can you also go to C:\ProgramData\Real\RealUpgrade and let us know all the files and folders you see there? If possible, can you attach the file named RealUpgrade_18_1.xml and send it back to us, please?
• 

  chizuma banda

  • January 25, 2019 19:51

  Realplayer downloader is not working on all of my browsers. And it appears that most people seem to have the same problem. But you seem to have taken a negative attitude to the queries. You have chosen not to respond. 

   

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