The download video does not auto populate

Kevin Hayes

• February 10, 2019 23:15

I have uninstalled and reinstalled Real player.

Enbled the add on and also enabled third party browser extension on IE

I have reset IE , even tried google chrome, I am unable to get auto pop up for video download.

However if I copy URL and use the download option , I am able to downloadthe video.

But video download link does not auto populate

I am using windows 8.1 and its upto date

All the browsers ,flash player , Java is upto date

Please get back to me with the next step

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  RN Support

  • February 12, 2019 22:05

  Based on your description, it is your firewall program that is blocking RealDownloader from showing up. Please open your Firewall program's settings and "allow" RealDownloader.

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