No video during playback

null null

• February 10, 2019 19:31

After uninstalling my older release and installing Realplayer 18.1.15.215 I only get sound but no video during playback. I uninstalled that a re-installed a much older version that was saved to my laptop. I was able to play videos from an older playlist and also can play videos in Windows media player. I did notice that I received a compression error during the installation so I disabled all of my AV software and continued. I'm using Windows 7 64 bit. What can I do to resolve this issue?

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  RN Support

  • February 12, 2019 22:02

  Please follow the steps from this link to resolve your Playback issue.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

  If the issue persists, please let us know.

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  Gregory Haight

  • February 21, 2019 21:17

  I purchased and downloaded real video and it will not play DVD video. Audio only. Cant get it to run. What Now? Windows 10

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  RN Support

  • February 21, 2019 23:07
  • Edited

  Gregory,

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

  Did you have a recent Windows update? 

   

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