DOWNLOADING VIDEOS

Darlene Woolridge

• February 14, 2019 23:27

I see that you have fixed the problem with downloading videos. I did every step that was posted. Every time I try to download a video,it still says "unable to Download. I even turned the computer completely off. I also uninstall and reinstalled realplayer. what can I do .please help.

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  RN Support

  • February 15, 2019 00:54

  Can you please do the following and let us know the version of videodl.exe

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let us know the Product version

  Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions or something didn't work right. Please confirm?

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  Darlene Woolridge

  • February 15, 2019 04:00
  • Edited

  I DOWNLOADED THE 2019 VERSION AND I CAN ONLY DOWNlOAD  ONE VIDEO. WHEN I TRY TO DOWNLOAD ANOTHER VIDEO IT SAYS UNABLE TO DOWNLOAD. THIS IS FRUSTRATNG

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  RN Support

  • February 15, 2019 18:27
  • Edited

  Please provide the information we requested originally. Please let us know the exact version number of this videodl.exe which will help us help you better.

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  Darlene Woolridge

  • February 15, 2019 21:11

  THE VERSION IS -  18.1 15.2

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  RN Support

  • February 15, 2019 21:19

  That is RealPlayer's version. You will need to provide us with the version of videodl.exe. Here are the instructions once again.

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let us know the Product version

  Here is a screenshot

  

   

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  Darlene Woolridge

  • February 15, 2019 21:39

  Ok the screen shot you sent  me,the file description is real player not YouTube dl

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  RN Support

  • February 15, 2019 21:41

  Can you please provide the information we've requested.

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  Darlene Woolridge

  • February 15, 2019 22:58

  THE NFO THAT YOU SENT ME,I THAT IFRMATION DOES NOT COME UP DID I DOWNLOADTHE WRONG REALPLAYER?

   

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  RN Support

  • February 15, 2019 23:02

  We don't think you have the wrong product installed. You are not looking at the correct place. We sent you an email. Please respond to that.

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  Darlene Woolridge

  • February 15, 2019 23:54

  I did respond. to the information you sent me. The screen shot info that I have is not the same info you are looking for

   

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  RN Support

  • February 16, 2019 00:02

  Darlene,

  Please check your email. You would have received another email from us requesting for a remote session. Please respond to that.

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  Darlene Woolridge

  • February 16, 2019 00:28

  PLEASE RESEND IT

   

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  RN Support

  • February 16, 2019 00:39

  We resent you the email. Please check your Spam folder if you are not seeing our email in your inbox.

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  Darlene Woolridge

  • February 16, 2019 00:51

  I CHECKED THE SPAM FOLDER IT WASNT THERE. WE CAN DO A REMOTE SESSION ON MONDAY TH 18TH OF FEBUARY. THANKS

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  RN Support

  • February 16, 2019 01:04
  • Edited

  Do you have an alternate email address that we can reach you at? Or please send an email to help@real.com and we can take it from there.

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