I see that you have fixed the problem with downloading videos. I did every step that was posted. Every time I try to download a video,it still says "unable to Download. I even turned the computer completely off. I also uninstall and reinstalled realplayer. what can I do .please help.
Please sign in to leave a comment.
Can you please do the following and let us know the version of videodl.exe
1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)
2. Look for a file named videodl.exe and right click the file
3. Click the Details tab and let us know the Product version
Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions or something didn't work right. Please confirm?
I DOWNLOADED THE 2019 VERSION AND I CAN ONLY DOWNlOAD ONE VIDEO. WHEN I TRY TO DOWNLOAD ANOTHER VIDEO IT SAYS UNABLE TO DOWNLOAD. THIS IS FRUSTRATNG
Please provide the information we requested originally. Please let us know the exact version number of this videodl.exe which will help us help you better.
THE VERSION IS - 18.1 15.2
That is RealPlayer's version. You will need to provide us with the version of videodl.exe. Here are the instructions once again.
1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)
2. Look for a file named videodl.exe and right click the file
3. Click the Details tab and let us know the Product version
Here is a screenshot
Ok the screen shot you sent me,the file description is real player not YouTube dl
Can you please provide the information we've requested.
THE NFO THAT YOU SENT ME,I THAT IFRMATION DOES NOT COME UP DID I DOWNLOADTHE WRONG REALPLAYER?
We don't think you have the wrong product installed. You are not looking at the correct place. We sent you an email. Please respond to that.
I did respond. to the information you sent me. The screen shot info that I have is not the same info you are looking for
Darlene,
Please check your email. You would have received another email from us requesting for a remote session. Please respond to that.
PLEASE RESEND IT
We resent you the email. Please check your Spam folder if you are not seeing our email in your inbox.
I CHECKED THE SPAM FOLDER IT WASNT THERE. WE CAN DO A REMOTE SESSION ON MONDAY TH 18TH OF FEBUARY. THANKS
Do you have an alternate email address that we can reach you at? Or please send an email to help@real.com and we can take it from there.
