RealPlayer

Steve Simon

• March 08, 2019 08:44

I have downloaded and installed Real Player 5-6 times by now, then I gave up. After getting the message of success, I can't find the program anywhere on my computer. Please help.

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  RN Support

  • March 08, 2019 18:13

  Please follow these steps to resolve your issue.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let us know how it goes.

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  timothy gipson sr

  • March 17, 2019 22:50

  I can not get any help with this no phone help and when trying to burn a DVD I get a message saying that I am out of space 

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  RN Support

  • March 18, 2019 23:28

  Timothy,

  What is the available free space in your C drive?

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