Downloader

null null

• March 22, 2019 15:36

After the recent (apparently succesful) upgrade I don't appear to have any code for the downloader at all on the C Drive - don't understand how the "fix" can work in that situation as it seems to be predicated on the Downloader at leat operating partially - what options have I gotnow?

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  RN Support

  • March 22, 2019 18:03

  Can you please let us know the following:

  1. What web browser do you use to download videos?

  2. Are you seeing the Download This Video button?

  3. Are you seeing any error messages when downloading videos?

  4. What is the operating system of your Windows PC?

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  null null

  • March 23, 2019 08:54

  1. The latest version of Firefox

  2. No

  3. Can't download videos so no error messages

  4. Up to date Windows 10

  As I said there doesn't seem to be any executables etc. where I would expect them in Program Files

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  null null

  • March 23, 2019 09:13

  Have now uninstalled and then re-installed the product - the re-installation appeared to be a different process - prompts etc. from what I remember of the "automatic" update. Everything now seems to be OK.

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