Unable to share video album

Norbert Tennessen

• March 19, 2019 14:38

I have an album containing multiple videos. I click "share" to send it to email but it is never actually shared. In other words, the email never arrives. What am I doing wrong?l 

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  RN Support

  • March 19, 2019 20:55

  You can only share it to someone who else and not an email address that is already associated with your account. Are you sending it to an email address different from your own email address?

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  Norbert Tennessen

  • March 22, 2019 01:52

  Actually I was trying to send to my email in order to verify that it was working. I did not know of this restriction is that documented somewhere?

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  RN Support

  • March 22, 2019 17:55

  We will have to see if it is documented in our knowledge base articles, if not, we will add it. Apologize for the confusion.

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