RealPlayer Plus won't play DVDs

Jeremy Palmer

• April 08, 2019 10:24

Hi

I have Windows 10 with an external DVD R/ RW drive which is also certified for win10. I paid for and installed RealPlayer Plus this morning, and have updated it to include the latest updates and ensured the video components are included. I have now tried 3 different DVDs and each time all RealPlayer Plus does is display a black screen. The DVD Title and numbered chapters are shown in the righthand panel. Real Player Plus can playback a music CD using the same drive. I'm out of ideas now; could anyone please advise what else to try or to look for? Many thanks.

0

• 

  RN Support

  • April 08, 2019 22:34

  We are aware of an issue if the screen resolution is above 1080p and/or if the monitor is a dual monitor. Our engineers are working on resolving it. We will let you know when we have resolved it.

  0
• 

  Jeremy Palmer

  • November 29, 2019 17:04

  I have just tried to play a DVD again after RP downloaded and upgraded some components. It STILL doesn't play and this is 6 months later. Has this problem ever been solved? If not how do I get a refund on this terrible piece of software?

  0
• 

  RN Support

  • December 16, 2019 23:07

  This confirms your refund for your RealPlayer purchase in the amount of $47.99.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

  0

Please sign in to leave a comment.