Unable to download videos - We are happy to report that the inability to download videos has been fixed.

Mary Snyder

Tried this fix. DID NOT WORK. Any other suggestions?

Before I tried this, I uninstalled, and re-installed.

Comments

6 comments

Mary Snyder

April 18, 2019 17:11
Using Chrome
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RN Support

April 18, 2019 23:46
Do you have any firewall program installed? If you do, please go into its settings and "allow" all Real entries.
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Kevin Bray

April 24, 2019 00:33
I also am unable to download today. Followed your instructions and it still does not work. What now? ???????????????????????
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RN Support

April 24, 2019 18:04
Kevin,

We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

Our engineers are working on resolving this issue. We will email you as soon as it is resolved.
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Phil Rogers

July 23, 2020 20:24
CANNOT DOWNLOAD VIDEOS WEN ARE YOU ALL GOING TO FIX IT. Still not working
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RN Support

July 24, 2020 21:32

Edited
Phil,

Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

Also please provide the information by creating a new post. This is a very old post, so closing this one.
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