Unable to download videos

Debbie W

• April 28, 2019 16:25

Hello, 

 

its been 4 days. Is there an update on when we can expect to have the issue with users inability to download videos resolved? 

 

Thank you

0

• Official comment

  

  RN Support

  • April 29, 2019 20:40

  We have resolved the Downloader issue.

  Please follow these steps to have your Downloader work again.

  1. Open Internet Explorer
  2. Click Settings and open Internet Options
  3. Click the Advanced tab and hit the Reset button
  4. Close Internet Explorer

  Once you are done resetting your Internet Explorer, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC
  4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)
• 

  raymond bastien

  • April 28, 2019 17:20

  Bonjour,

  Depuis 5 jours je n' arrive plus à télécharger des vidéos, merci d' apporter une réponse à ma requête

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• 

  Francisco A Castillo

  • April 28, 2019 21:21

  Hello, Francisco Castillo from Puerto Rico, I'm 73 year old and believe me the most favorite programs on my pc is Realplayer from many years and is very good, but from some reason the download are not working any more and I request your assistant, please

  take care, frkcas@homail.com

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