Still having problems downloading videos from you tube

Shirley Reed

• May 01, 2019 04:32

After I reset Internet Explorer, I go to You Tube to play a video the download button doesn't appear, so I don't the message "unable  to download". I was able to fix the problem on my other computer, but not my laptop. 

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  RN Support

  • May 01, 2019 18:27

  If you are using Internet Explorer to download videos, please follow the steps from this link.

  https://customer.real.com/hc/en-us/articles/206030987-Using-Download-This-Video-in-Internet-Explorer

  If you are using a different browser like Chrome, Firefox or Edge, please let us know.

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