How did you get my credit card details?

Marisa Buskariol

• June 19, 2019 08:30

I don't understand how Real Times obtained my credit card details.  I've noticed a charge of $72.55 on 4 June 2019, however I've never used Real Networks and I want the money refunded immediately.  I believe I asked Real Player to cancel my subscription quite some time ago.  I cannot cancel it on my iPhone, nor on the internet.

 

Please advise.

 

Regards

 

Marisa B

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  RN Support

  • June 19, 2019 23:00

  We are not seeing any emails from you about a cancellation request.

  I see that you had an active RealTimes membership.

  We've cancelled the membership, so you will no longer have access to the service and will not be charged again. You will receive a separate email confirmation sometime today.

  Although RealNetworks has a "no refund" policy, I have issued a refund for the most recent charge of $49 USD as a one-time courtesy. Please allow a few days for it to process; the actual time it takes to appear on your statement depends on your financial institution.

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