Can;t Download

null null

• June 20, 2019 18:28

Today, June 20 I wanted to download a video. The download screen is there but Real downloader doesn't show the download information I always get so I'm unable to download. I believe I'm a premium member since I paid money about a year ago.

Please advise what I need to do to be able to download again. I have downloaded the latest update.

 

Thank you

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  RN Support

  • June 20, 2019 18:35

  Can you please let us know the following:

  1. What web browser are you using?

  2. Do you have any firewall programs installed?

  3. Which website are you downloading videos from?

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  null null

  • June 20, 2019 19:08

  Using Internet Explorer, have been for many years

  Just the windows firewall

  Downloading from assorted adult websites

   

  Trouble started today

   

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  RN Support

  • June 20, 2019 19:24

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/206030987-Using-Download-This-Video-in-Internet-Explorer

   

   

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