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Realplayer not opening up video files on my computer

Since the current update 6/22/2019, I am not able to play videos that are stored on my computer. Realplayer freezes up. I had this issue with the last update and it was able to start working after a few weeks. The same thing is happening again. 

Brent Hebert

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Please follow these instructions to resolve your issue.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart it, and sign back in.
- If this does not work, set Video Card Compatibility back to its default.

If the issue persists, please let us know.

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