Cannot Replay Downloaded Videos After Upgrade Install

Richard Canter

• June 23, 2019 16:37

Since installing most recent upgrades I cannot replay any of my videos. This includes videos downloaded before upgrade and one I downloaded following upgrade. This may be the end of my subscription to RealPlayer

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  RN Support

  • June 24, 2019 18:29

  Please follow these steps to resolve your issue.

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart it, and sign back in.
  - If this does not work, set Video Card Compatibility back to its default.

  Please let us know if the issue persists.

   

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  Richard Canter

  • June 25, 2019 00:38

  Before the support suggestion that was posted, I clicked on the RealPlayer icon in my hidden icons and clicked on the "register this device again." When I then opened RealPlayer, I could play all my videos as normal before the update. Before that, whenever I tried to play ANY video, whether downloaded before or after the upgrade, the application froze and the only thing I could do was close the window with the desktop controls. For the heck of it, i checked the video card compatibility settings and it is set at the middle of the slider control.

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