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Upgraded but still can't play DVDs

I have an email I originally used to sign up for free Realplayer.

I wanted to upgrade, so paid $43.99 on 10/31/2018. I had to use my alternate email address because RP said it was already in use, and I was unable to access it with them.

I used my alternate email. Now I am trying to sign in, and it doesn't recognize the alternate email that I paid the upgrade price for.

Happily, I can now sign in with my usual email, but the upgrade isn't recognized by RP.

Quite stuck. Any idea how to contact RP to fix this?

Kate Willner

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We have already sent you an email with your correct account details. We prefer not to disclose your account details here to protect your privacy. Please respond to our email.

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