video's dont play

Louise Weynschenk

• July 14, 2019 20:26

I cant listen to the downloaded video's Click on play nothing happens.

When I try to exit it freezes up and not able to exit

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  RN Support

  • July 16, 2019 20:54

  Please follow these steps to resolve your issue.

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart it, and sign back in.
  - If this does not work, set Video Card Compatibility back to its default.

  Please let us know if the issue persists.

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