no picture with playback

Rodney Salmon

• August 31, 2019 16:55

Have tried to reset playback of video with no picture but it is not successful as per your help page.

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  RN Support

  • August 31, 2019 17:28
  • Edited

  Can you please let us know if you are having this issue when playing a video from a DVD or from a downloaded file?

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  Rodney Salmon

  • September 02, 2019 14:41

  Good Day, was playing a video from a DVD as well as Real Player download content. Sound but no picture.

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  RN Support

  • September 05, 2019 19:38

  We sent you an email. We'll take it from there.

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