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Have updated but I am still receiving error message "disc not writable"

tried all your suggestions to no avail,.Have used Real Player for years and years and this method of fixing problems is wasting hours and hours, surely there is a better way to get help from you for specific problems that are not listed.  Very frustrated and very disappointed.  Had used burning a couple of weeks ago without any problems then out of the blue this happens.  Pkease advise

Beverley Lang

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