RealTimes Not Creating New Stories

T Ryan

• September 09, 2019 16:57

RealTimes App is not creating any new stories from photos from my iPhone Photos Gallery. I'm using an iPhone 7 Plus. Both the phone's privacy and RealTimes App are set to allow access to the gallery. I can download any story from my RealTimes App to the gallery. I am a current RealTimes Premium subscriber and have over 25GB storage available to create new stories. Can you please help?

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  RN Support

  • September 10, 2019 17:48

  Are you seeing any error messages when creating stories? Have you tried reinstalling the app?

  We are not aware of any issues with creating stories.

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  T Ryan

  • September 11, 2019 18:00

  Problem solved by re-installing the app.

  Thanks for your help!

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