Release Update Issue 9/23/19

Jeff Pruner

• September 23, 2019 23:56

I installed the new update of Realplayer on 9/23/19. I have premium version. I now have no access to my videos and can't sign-in? It keeps telling me to restart?

 

I can access Wev Videos for downloads and my playlists,

Update did not automatically create a restore point in windows.

Jeff

 

 

 

 

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  RN Support

  • September 26, 2019 23:26

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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