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cloud video playback

When i try to play my cloud videos, it keeps freezing up.  It keeps saying "communicating".  It does this when I am watching both on my laptop as well as on the Tv using ROKU.  It just started to do this last week.

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What happens when you play at only one device? We are not aware of any such issues yet. Can you reinstall RealTimes on your ROKU box?

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