Album Art

John Orcheson

• November 02, 2019 21:41

Why did they remove the Album Art Visualization from RP v.18? Is there a way to get it?

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  RN Support

  • November 05, 2019 21:49

  Are you talking about the thumbnails for your files in RealPlayer? If yes, this is not a RealPlayer issue but a Windows issue. 

  https://customer.real.com/hc/en-us/articles/204040523-Thumbnail-images-do-not-appear-for-downloaded-videos-on-PC

  If the issue persists, please see if your folder shows the thumbnails. If they don't show up there, you will need to contact Microsoft.

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