Getting a black screen when playing DVD or MP4 files

Earl Quick

• November 20, 2019 22:09

Since upgrading Windows 10 on two different computers Realplayer will not display video.  It plays because I have audio and the timer is elapsing but there is no video, just a black screen.

This is happening on both a desktop and a notebook both running windows 10 Pro and fully upgraded.

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  John Steele

  • November 24, 2019 15:48

  SO WERE DO YOU GET THE ANSWER TO THIS 

   

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  RN Support

  • December 16, 2019 23:26

  Please follow these instructions.

  https://customer.real.com/hc/en-us/articles/204041293-Seeing-green-screen-when-playing-DVD

  If the issue persists, please let us know.

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