Realdownloader "Unable to download" message

Christine null

• November 22, 2019 05:55

Happens on PC but not on laptop -- both are Win 7

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  RN Support

  • December 16, 2019 23:34

  Our engineering department is looking into it as a priority. As soon as it is resolved, we will email you with the solution.

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  Ana Shu

  • July 21, 2020 19:19

  I have followed the steps posted on this issue by the Official Commenter, tried both Explorer and Chrome. Nothing worked for these two videos. Any idea on how to resolve this issue, please? Thanks, 

  SongBird by Eva cassidy 

  https://youtu.be/UxzZh7JQcsM   

   

  Those Were The Days - Mary Hopkin (Karaoke Version)

  https://www.youtube.com/watch?v=N1-8rjcUgfs

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  RN Support

  • July 21, 2020 23:37

  Ana,

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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