Can't sign in to real player

Paul Hanes

• December 10, 2019 13:16

At sign in I am told no connection,restart computer. This does not work. HELP

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• Official comment

  

  RN Support

  • December 14, 2019 00:08

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.
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  Miriam Woodhouse

  • December 10, 2019 15:33

  I have the same problem and all my media has disappeared.

   

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  Al Shelton

  • March 26, 2020 19:54

  I did what was suggested above.  When attempting to open Real Player, I am told can't open.  I also cannot get the install program to work again.  Stuck in limbo.

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  RN Support

  • March 26, 2020 21:30

  Al,

  Please follow these steps to resolve your issue.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let us know how it goes.

  Please note: If you have any playlists created, you will have to recreate them.

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  Al Shelton

  • March 27, 2020 18:47

  I followed the directions exactly, but cannot uninstall.  Program files (x86) cannot delete Real.  Says another program is using the file.  Nothing is open except the Microsoft page and the installer.  Same problem with Programdata.

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  RN Support

  • March 27, 2020 19:03

  Al,

  We sent you an email. We'll take it from there.

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