Mr Franco Lanzalaco

Francesco Lanza

• January 01, 2020 12:50

Hello

I cannot activate my real player account as i needed to install additional components. When I tried to do this i received an error message: -

The software update 'PlayPack' could not be verified as authentic. Please check your computer's clock to ensure time and date are set correctly and try to download again.

I have checked the settings in my computer and they are correct.

So the problems remain on not installing updates and not playing videos on my iphone.

As I have loss of service which i pay a monthly subscription I expect a refund as this is an internal issue in your organisation

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  RN Support

  • January 03, 2020 22:28

  We have escalated this to our product team. They will look into it and we will email you as soon as it is resolved.

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