Where are the actual RealTime Representatives?! We're being ignored!

Jennifer Brown

• January 02, 2020 18:51

I posted this several days ago - no damn response from a rep, and there's no number I can call! This is terrible customer service and I have no intention of paying for a product I can't use. Someone needs to contact me ASAP!

REALTIMES WON'T SHOW VIDEOS ON ROKU

I just started having trouble viewing videos on the RealTime app that I've downloaded onto Roku. Whenever I click on a video (any video) it says video not available. However, when I go to realtimes online, all my videos play.

This has never happened before (though lately, I get the No Video Available message the first time I click on the video, but it works when I click a second time). I even deleted the app and reinstalled it to no avail. Any advice? This has all my workout videos on it, so I'm pretty damn annoyed. 

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• Official comment

  

  RN Support

  • January 03, 2020 20:51

  Can you please reinstall the app on Roku and let us know if the issue persists.
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  Jerry Randall

  • January 03, 2020 02:34

  Same problem here. Wish they would tell us how to fix this

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