Program fails to Download and Install

James Carroll

• January 05, 2020 19:53
• Edited

RealPlayer (or whatever you are calling the program now) fails to download and install.  The program has been a total disaster the past couple of years, maybe longer, and I've been paying for absolute garbage, having gotten no use out of the program at all.  Your customer service is minus 5 on a 10-scale.  You people know how to collect your money but are not professional enough to tell customer how to cancel your crappy service.  Several years ago the program would download and install flawlessly.

And, no, you do not need detail on error codes I receive.  That is your job.  Fix your program.

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  RN Support

  • January 08, 2020 00:34

  To resolve your issue, please follow these steps.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let us know how it goes.

  Please note: If you have any playlists created, you will have to recreate them.

  Each failure is dependent on the computer. So depending on the error message we would know what is the solution. Hence we ask for the error messages.

   

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