downloaded videos will not play on my realtime roku app

Rich Gartman

• January 08, 2020 01:08

A week and a half ago my downloaded videos would no longer play on my realtime roku app. I have deleted and reloaded the app with new codes multiple times of several different day with no success. Also, please delete the primary email address on this account and replace it with the alternate address as the primary is no longer active. Thank you.

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  RN Support

  • January 08, 2020 01:10

  We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved.

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  null null

  • January 09, 2020 00:12

  Having the same issue. Videos won’t play on iPhone, laptop or Roku.

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  RN Support

  • January 09, 2020 00:16

  We will email you as soon as this is resolved.

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  null null

  • January 10, 2020 23:24

  Will our accounts be credited for the time we’re unable to use Real Times?

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