Purchased update

Kurt Wilkens

• January 02, 2020 18:32

I just purchased a one-time update for my RealPlayer in order to watch DVDs on my computer.

I am continually getting an error message whenever I open RealPlayer and I try to download the “additional components” to complete my activation; I have tried several times, including restarting my computer. The message is “CERT_AUTH_FAILED”: the software update ‘PlayBack’ could not be verified. The clock on my PC is correctly set (the suggested fix for the problem), so I see no reason why this should be happening.

Any assistance in remedying this issue would be appreciated.

Thank you.

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  RN Support

  • January 03, 2020 21:06

  We have escalated this to our product team. They will look into it and we will email you as soon as it is resolved.

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