RealPlayer Cloud videos will not play.

Michael Stone

• January 04, 2020 19:35

I keep getting a message. Video is being prepared. But it won't play any video stored in the Cloud. Michael Stone. 

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• Official comment

  

  RN Support

  • January 08, 2020 00:38

  We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved.
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  John Steele

  • January 05, 2020 14:29

  nothing is working I cant play the videos in my library when I try to share I cant  it has went from being a great app to a nightmare its went on for months and I have just ignored it but I don't see why I should go on paying for something that's not doing what it used to do please help as I loved it when it worked for me 

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  Charles Hall

  • January 08, 2020 21:36

  Same problem here. It doesn't matter what utility I use, Phone, Laptop, or Desktop. Nothing in the cloud plays, it just prepares for ever.

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  Mike Quirk

  • January 16, 2020 22:34

  Are you still experiencing this issue or did they fix it for you?  Sounds like the same problem I'm having - it used to be only certain file types that I would get these errors on, but over the last couple of weeks I get it for everything, even the proprietary Real Media HD files.  

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