No Icon on desktop!.. Can't open RealTimes/Realplayer! Fee still being taken from my bank..

Mary Roper

• January 10, 2020 21:23

Can't Open RealTimes/Real Player   No Icon on Desktop!

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  RN Support

  • January 10, 2020 21:55

  To resolve your issue, please follow these steps.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let us know how it goes.

  Please note: If you have any playlists created, you will have to recreate them.

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  Mary Roper

  • March 12, 2020 18:57

  I also have this same problem.. So the hours of work i've done to download my Cd's & Dvd's to my computer is wasted!.. I didn't cause the problem and thought Real player/realtimes was reputable.--safe... I have great security on my computer.. I can't do all this to correct this problem. Can a tech not fix it from there?..             Mary Roper

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