After selecting a downloaded video to play the realplayer stops working totally

Rainer Gampert

• January 12, 2020 17:09

hello, I'm using realplayer plus for several days. But unfortunately it is out of work

after I have selected a downloaded Video. Then I close the Player and after a while it can be opened again and the same happens again.

I use the 64 bit Windows 10 with the latest Player Version.Can anybody help me?

I have alredy spent a lot of time to solve this Problem but haven't succeeded by now.

Thanks in advance

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  RN Support

  • January 13, 2020 22:23

  We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

  1. URL of the video you are unable to download.

  2. Which web browser are you using to download videos?

  We are able to download all videos in our lab so having this information will help us to identify the issue.

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  Rainer Gampert

  • January 14, 2020 14:48

  To your requests:

  The Problem is not the download of a Video. Each Video of the library causes a breakdown of the Realplayer no matter where it has been coming from. 

  Any Access on an entry  of the library causes that breakdown.

  Then I close the App and after a while I can again open the RealPlayer.

  I hope that Information will help you solving that Problem.

  Many thanks in advance

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