cannot download from youtube

LaDonna Schamber

• January 21, 2020 14:09

please help.  I even upgraded to premium last night and I still cannot download from youtube.  I love this feature when it works, as I am school teacher without internet at school, so I download at home, then take my computer to school.  I don't know how to contact you other than this, so I hope you can help here. Thank you, LaDonna

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  RN Support

  • January 22, 2020 20:56

  We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

  1. URL of the video you are unable to download.
  2. Which web browser are you using to download videos?

  We are able to download all videos in our lab so having this information will help us to identify the issue.

  Can you please provide us with the following information:

  1. Open a Windows Folder.
  2. Go to C:\Program Files (x86)\Real\RealPlayer.
  3. Look for a file named videodl.exe.
  4. Right click on this file and click Properties --> Details tab
  5. Please let me know what the file version reads as?

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