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unable to down load video

i am unable to down load video on google chrome. jerome kislenger jjkislenger@aol.com

Jerry Kislenger

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We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

1. URL of the video you are unable to download.
2. Which web browser are you using to download videos?

We are able to download all videos in our lab so having this information will help us to identify the issue.

Can you please provide us with the following information:

1. Open a Windows Folder.
2. Go to C:\Program Files (x86)\Real\RealPlayer.
3. Look for a file named videodl.exe.
4. Right click on this file and click Properties --> Details tab
5. Please let me know what the file version reads as?

Real CS 0 votes
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Hello it is not utube. in the past i use to be able to call you guys you would shadow me and go in and take care of it. now you have all kind of excuses and just want to charge customers for you services.

even when i do an up date your giving something else and charging me for it.

and when I call you your telling me that those are hackers. but for $150.00 you could go in and take care of it. REALLY

fernando roman 0 votes
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Fernando,

First off, we don't offer phone support. Therefore, we not sure which number you called. The number you called doesn't represent RealNetworks. In addition, RealNetworks doesn't charge for technical support. We have always provided free support. Please make sure you are not contacting some 3rd party websites/support companies. We have no tie ups with any such parties.

If you are unable to download videos from a different website, please copy and paste the website address (URL) of the video that you are unable to download.

In the meanwhile, please restart your computer and try again.

 

Real CS 0 votes
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i am having the same problem again, unable to down low.

jerome kislenger 0 votes
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Jerome,

This is an older post. Closing this post but request you to create a new post and do this.

Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

Real CS 0 votes
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