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YOU TUBE DOWNLOAD QUESTION

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4 comments

  • Dan Williams

    I have tried everything and can't download anything

    Wish there was a real person at real player

    0
  • RN Support

    The instructions are to update the Downloader to the latest. Each time websites hosting videos make changes to their technologies, it essentially breaks our Downloader because our Downloader is not compatible yet with the latest changes made on those websites. So every time this happens, our engineers have to rework Downloader so it is compatible. 

    Please note: The websites don't necessarily inform us nor are they required to.

    Therefore, following those instructions should help. If there are odd videos here and there that don't download, please provide URLs for those videos. 

    0
  • Ivan Jardine

    Suddenly - I cannot download any YouTube videios too! Pls fix the Problem ASAP?

     

    1
  • RN Support

    Please follow these additional steps to resolve your issue.
     

    1. Open a Windows folder
    2. Go to C:\ProgramData\Real\RealUpgrade
    3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
    4. Restart PC.
    5. Follow the 3 steps we originally provided again.
    6. Restart PC once more. (This should update the videodl)

    Please note: We don't support RealPlayer v.18 or earlier. 

    0

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