downloading from you tube

Gary Gorski

• February 19, 2020 00:33

the 7 point solution you posted worked for me a few months ago but I can't download certain music videos now . so what can I do please help

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  RN Support

  • February 19, 2020 01:23

  Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. We would like you to click the Details tab and let us know what the Product Version is?
  
  Please note: It should be 2020.01.24

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  Gary Gorski

  • February 19, 2020 02:19

  yes it is 2020.01.24 now what?

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  RN Support

  • February 19, 2020 19:25

  We are noticing that for some users, downloads are being blocked. We are not sure if you are also one of them. For some reason, either the websites you are downloading from or your ISP thinks that you have downloaded many videos.
  
  As a workaround, can you please follow these steps and let us know the outcome?
  
  1. Turn off your modem and wireless router.
  2. After a minute, turn your modem first.
  3. Wait for all the lights to be back up on your modem.
  4. Turn on your wireless router and wait for all the lights to be back up.
  5. Restart your PC and connect to your Internet.
  6. Attempt to download a video and let us know how it goes.

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