No audio on playback....
Clicking on the speaker icon just brings up the MUTE indication regardless of what is playing !
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From your description, it looks to be more of a Windows issue. In the meanwhile, please follow the instructions from the below link.
https://customer.real.com/hc/en-us/articles/360033213614-See-video-but-can-t-hear-sound-No-Audio-
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