Cannot download video

Slobodan Djurdjevic

• March 26, 2020 15:58

I HAD BEEN A REAL PLAYER MEMBER FOR A LONG TIME AND NOW I HAVING PROBLEM DOWNLOADING VIDEOS. CAN GET ANY HELP FROM REALPLAYER TO RESOLVE THE PROBLEM. I HAVE POSTED TWO TIMES ON COMMUNITY BOARD BUT NO HELP TO RESOLVE ISSUE. i HAVE ALSO CALLED MAIN PHONE NUMBER SEVERAL TIMES - 1 206 674 2696 AND RECEIVING MESSAGES "NOONE IS AVAILABLE TO ANSWER YOU CALL". COULD SOME ONE FROM REALPLAYER CALL ME 1-262-620-7153?

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  RN Support

  • March 26, 2020 21:27

  We are aware of this issue and our engineers are working on fixing it. I will email you as soon as it is resolved.
  
  Until such time, request you to use a web browser to search and download content.

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  Charles Strouss

  • March 26, 2020 21:31

  Yes, could you let me know when it is resolved as well?  I rely on the download feature every day.  Presumably YouTube changed something to make it harder to download.

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  RN Support

  • March 26, 2020 21:36

  Yes, Charles. We have added your email address to the list. We will send you an email as soon as it is resolved.

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