The software that's used to decode the media is not available on this system. Installing the correct decoder for the files you are working with may help to correct the problem

Paul Webster

• March 28, 2020 07:12

The software that's used to decode the media is not available on this system. Installing the correct decoder for the files you are working with may help to correct the problem

 

My videos are in MP4 but still getting this error message...

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  RN Support

  • March 28, 2020 18:21

  It is quite possible some codecs used within these MP4 files are not compatible with RealPlayer.

  Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

  http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

  After installing the codec, restart your computer and try playing the videos again.

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  Paul Webster

  • March 29, 2020 01:37

  I downloaded all the codecs as per the link. Restarted but still the same error message - I tried several files to double-check.

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  RN Support

  • April 01, 2020 00:06

  We sent you an email. We will take it from there.

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