UNABLE TO DOWNLOAD

Reese Jenkins

• April 09, 2020 23:05

To whom it may concern:

I usually don't have any problems downloading videos. But today it seems that every video I try to download ends up with a message saying "No videos found at that web address."

Please advise.

Thanks,
Reese Jenkins

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  RN Support

  • April 10, 2020 17:33

  Due to the current COVID-19 pandemic, the Internet is experiencing an unprecedented surge in traffic as most work from home. As a result, many leading video hosting websites are reducing bandwidth and quality, which can impact the RealDownloader at times. Our team is hard at work to ensure that the RealDownloader is functioning at its best. We request your understanding, as it may sometimes be necessary to retry downloading a video after a while.
  
  This is happening mostly with YouTube videos.

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  Roger Goodwin

  • April 11, 2020 05:38

  I get the same thing.  It is like every video is protected from being downloaded.  the web search feature does not work either.  Real Player will not search and find any frickin videos on the web.

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  RN Support

  • April 14, 2020 18:47

  Roger,

  We are aware of this issue and our engineers are working on fixing it. We will email you as soon as it is resolved.
  
  Until such time, request you to use a web browser to search and download content.

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