Lost Private Files After Upgrade

Mel McCrary

• May 02, 2020 02:29

I upgraded to RP's latest version.  All files were added to the RP library just fine except Private files.  I have no idea how to restore, or even locate and delete these old Private files now.  During the install, I wasn't given any option as to what I should do to bring in these old Private files.  Any help would be appreciated.  The Private function works great on current downloads, but I would like to recover (or simply delete) these old files.  Thanks!  

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  RN Support

  • May 05, 2020 20:35

  Were the private files stored on the same PC or did you change your PC for the new installation?

  Lastly, what version of RealPlayer was installed previously?

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