Need Serious Tech HELP!!

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• May 06, 2020 15:14

My computer freezes when I choose a video to watch in Real Player.  I have deleted and redownloaded the program 6 different times.  Each time it freezes I need to do a hard reboot.  Please advise. New computer with latest Windows 10

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  RN Support

  • May 06, 2020 17:18

  Please follow these steps before you play a video.

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart RealPlayer.

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