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6 comments

  • randy bloomhuff

    this has been a problem for over a month.. I don't think they know what the problem is.. they try to blame you- tube etc. but you can download on any other site. I don't think they know their ass from a hole in the ground

    0
  • RN Support

    Can you please let us know the following?

    1. Please go to C:\Program Files (x86)\Real\RealPlayer and look for a file named Videodl.exe. Right click on this file and click Properties. Once in that window, please click the Details tab and let us know what version you see there?
    2. Please provide us with one sample URL of the video you are not able to download the video.

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  • Reynaldo Salazar

    18.1.20 is what I have. As far as downloading the only things i can are bullshit videos

    0
  • RN Support

    This is not the version number we are looking for. Please follow these steps correctly and you will find the version number of videodl.

    Please go to C:\Program Files (x86)\Real\RealPlayer and look for a file named Videodl.exe. Right click on this file and click Properties. Once in that window, please click the Details tab and let us know what version you see there?

     

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  • Reynaldo Salazar

    Now I can't even sign in!

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  • RN Support

    Reynaldo,

    We sent you an email. We'll take it from there.

    0

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