Realplayer Download Express

Frank Webster

• May 01, 2020 17:46

I purchased the Realplayer Download Express with the assumption from the site where it stated it would improve downloads and give me added options. I have yet been able to download anything and all I get is the "Unable to download" message on everything. So exactly what the hell did I pay 24.99 for? I did not pay to just get the "Unable to download" message. I feel like I have been scammed out of the $24.99. I have followed all the various fixes your support site lists and still nothing works as advertised. I want my account cancelled and the charge for $24.99 reversed on my credit card. I will be notifying my credit card company as well that the services offered did not function as advertised.

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  RN Support

  • May 02, 2020 00:43

  Please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.

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  RN Support

  • May 05, 2020 20:41

  This confirms your refund for your RealPlayer Downloader Express purchase in the amount of $27.05.
  
  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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