Free Real Player that I have been using since its inception now no longer works.

Jagdish Thakrar

• June 01, 2020 00:41

Free Real Player that I have been using since its inception now no longer works.

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  RN Support

  • June 01, 2020 17:35

  Please let us know what is not working with RealPlayer. The more information you provide, the better we can offer a solution.

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  Jagdish Thakrar

  • June 03, 2020 17:23

  Whenever I attempt to download a video from Youtube, I get a response that there are no videos on this page.

  All my attempts as per suggestions from the Real.com support page were unsuccessful, as were at deleting and reinstalling the RealPlayer.

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  RN Support

  • June 08, 2020 22:37

  
  Technology, as you know it is constantly and ever changing for the better.

  That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

  Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

  To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.

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