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Having trouble Downloading Videos



  • latrice reaves

    PS don't keep telling me to call know dam you tube because i don't know the number and your suppose to check and see what's going on with this not us get off your ass and find out and let people know

  • RN Support

    Technology, as you know it is constantly and ever changing for the better.

    That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

    Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

    To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    Now try your video. If the issue persists, please let us know.


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