I am unable to download videos from you tube, no matter which video try to download, no matter what browser I use. This issue intermittently occurs and then I guess real player fixes it. I have Window 10 laptop with all of the latest updates. I use Firefox or Chrome and have the latest versions. I have tried 2 ways to download the videos
1) Paste the url into real player File > open window. Click on mouse hover download button. Downloader windows opens and file fails to download with error msg 'unable to download'
2) Click on the real player downloader at the top of the Windows screen. Downloader window opens and searches for video. Search fail with error: "No videos found at that web address'.
I am a paying subscriber and I expect Real player to work when I want it to work. I have tried everything I know to trouble shoot this issue...its very frustrating the amount of time I have spent trying to resolve this issue on my own. I would like someone to reply this ticket or call me to fix the issue. My phone# is in my account details. Thank you, Artie
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