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Realplayer Downloader not working

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7 comments

  • RN Support

    Technology, as you know it is constantly and ever changing for the better.

    That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

    Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

    To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    Now try your video. If the issue persists, please let us know.

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  • null null

    It may be because the folks putting up the video want to keep it private (copyright) so you cannot download as they have made it "private." In order to access it so you can download it, you would need their pin number. What I do is video it (if it isn't too long) with my cell phone and it goes to my icloud account as well, so then I can access it there.

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  • tyler wheatley

    the dang downloader down again help me out pleases

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  • tyler wheatley

    the dang downloader is still down i trie what you said it din't do a thing help me out here man help

    0
  • RN Support

    Tyler,

    Can you please let me know which browser you are using? Is this happening on all web browsers (Google Chrome, Microsoft Edge and Mozilla Firefox)?

    What version of RealPlayer do you have installed?

    https://customer.real.com/hc/en-us/articles/204039513-How-can-I-tell-what-version-of-RealTimes-RealPlayer-I-have-on-my-PC-

     

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  • Barry KuKes

    Won't download any videos, even our own. Restarted. rebooted, tried going to the program directly instead of using the tab dropdown. Nothing works. Please advise.

    1
  • RN Support

    Tyler & Barry,

    We pushed a fix just now.

    Can you please follow these steps:

    1. Try downloading a video (You may still receive the same error).
    2. Restart your computer. (This will update the Downloader in the background)
    3. Try downloading a video now and let us know if you still have the problem.
    0

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